Support and Administrative
Reasons to choose Wilson Browne
Think of a legal practice and the first thing that comes to mind is ‘lawyers’ or ‘Solicitors’…but there’s a multitude of other opportunities within any large legal practice.
The lawyers are at the very heart of any law firm, but you may be surprised to know that there’s a vast range of roles that make that heart beat.
We can’t respond to every approach but if your email is in relation to an advertised (or speculative) role, it will be forwarded to the relevant team for consideration: we’ll be in touch if we’d like to move things forward but if you don’t hear from us within 14 days then sorry…but it looks like we’re not a match made in heaven (or we haven’t got what you’re looking for).
On this page:
New Enquiries Supervisor - Northampton. Full or Part-time
Be the first impression of Wilson Browne Solicitors
At Wilson Browne Solicitors, we know that every client journey starts with an email or a conversation. We’re looking for a friendly, organised and proactive New Enquiries Supervisor to help lead our New Enquiries Team and ensure every prospective personal and business client, receives an exceptional experience from their very first contact with us.
This is an exciting opportunity for someone with strong customer service and team support experience who is ready to take the next step in their career. You’ll combine hands-on enquiry handling with leadership responsibilities, helping to coach colleagues, support performance, and deputise for the New Enquiries Team Manager when required.
If you enjoy building relationships, supporting others to succeed, and delivering outstanding service, we’d love to hear from you.
What you’ll be doing
As our New Enquiries Supervisor, you’ll play a key role in the day-to-day running of the team, including:
• Supporting and mentoring New Enquiries Assistants
• Assisting with monitoring team performance, service standards and KPIs
• Deputising for the New Enquiries Team Manager when required
• Handling new client enquiries by phone, email and other channels
• Providing quotations and helping convert enquiries into instructions
• Scheduling appointments with our legal teams
• Maintaining accurate CRM and client records
• Identifying opportunities to introduce clients to our wider range of legal services
• Producing reports on enquiry volumes, conversion rates and referral sources
• Supporting training, onboarding and continuous improvement initiatives
• Contributing to the firm’s marketing and business development activities
What we’re looking for
We’re keen to hear from candidates who have:
• Significant experience in customer service, client services, call handling, sales support or a new enquiries environment
• An excellent telephone manner and strong written communication skills
• Experience coaching, mentoring or supporting colleagues
• Strong organisational and time management skills
• Experience using CRM, database or case management systems
• Good IT skills, including Microsoft Office and Teams
• A customer-focused approach with a passion for delivering exceptional service
• The confidence to work independently and use initiative
• Previous supervisory, team leader, mentoring, training or senior administrative experience
The person we’re looking for
We are considering full-time (36 hours per week) or part-time (circa 21 hours per week) applicants. For part-time working, we can be flexible on your working schedule during our working hours, with coverage required on Monday’s.
You’ll be:
• Friendly, approachable and professional
• A natural team player who enjoys helping others develop
• Proactive and solutions-focused
• Resilient and confident in a busy environment
• Commercially aware and focused on delivering great client outcomes
• Highly organised with excellent attention to detail
• Someone who can confidently step into a leadership role when needed
Why join Wilson Browne?
At Wilson Browne Solicitors, our people are at the heart of what we do. You’ll join a supportive and collaborative team where your contribution is valued, your development is encouraged, and your ideas can make a real difference.
If you’re looking for a role where you can combine exceptional customer service with leadership responsibilities and career progression, we’d love to hear from you.
Apply today and help us create outstanding first impressions for every client who contacts Wilson Browne Solicitors.
About Us
With a strong regional base, 6 offices, great clients, a heritage that goes back over 100 years and a reputation that others envy. Our clients refer to us as:
“a well established firm; a name you can trust; a firm with a great reputation that covers most areas of law.”
At Wilson Browne Solicitors, we have a range of varied and exciting jobs that all contribute to the effective running and profitability of the firm. Just like any other business, there are various skills (and indeed other professional roles) that all go towards making the firm a success.
Wilson Browne Solicitors has a strong reputation based on delivering great advice to businesses and private clients, dating back nearly 200 years. We are proud to have been named Northamptonshire Law Society’s Large Law Firm Of The Year for 2015/2016 and 2017/2018, 2019, 2021, 2022, and 2025 – pretty impressive !
Many of our lawyers are recognised in the Legal 500 (a who’s who of the legal profession) and we pride ourselves in delivering cost-effective and practical advice to our clients.
What Types Of Roles Exist For “Non-Lawyers”?
Secretarial
A vital part of helping the lawyers focus on what they do best, is secretarial support: dealing with correspondence, preparing letters, helping with diary management, organising meeting rooms and having contact with clients to help keep them in the picture when the busy ‘fee earners’ may be otherwise engaged.
Secretaries generally work for dedicated teams so you’ll need to be able to build knowledge of a particular area of law as well as gaining a good understanding of other areas of law we deal with so you can see the bigger picture.
Front Of House – Reception
Perhaps a term more widely used in the hospitality industry but we like to think of our clients as our guests whether visiting in person or enquiring over the ‘phone.
We expect high standards whether it’s meeting and greeting visitors in person or dealing with those many telephone enquiries: making sure they are warmly greeted , that we make them comfortable and deal with any questions or enquiries that have as efficiently as possible.
A Dedicated ICT Team
Every modern business runs on technology whether it be mobile communications, networks, software, intranets, hardware, I.T security or bespoke programs and we have our own in-house team making sure there are no glitches.
Marketing, Advertising And Business Development
There’s no point having a great product or service if no one knows about it! From traditional adverts in print, through to internet advertising, radio, website, social media, branding, PR and more, there’s an award-winning team behind it making sure it’s as good as it can be.
Practice management
Our Operations Team are responsible for developing our quality and LEXCEL systems and for ensuring compliance with them, as well as overseeing other important aspects such as Data Protection. The team provides key support to our lawyers to ensure that they can always deliver services to our clients in the way our clients want to receive them. Part of the role of the team includes developing a full understanding of what clients like and dislike about lawyers so they can work with our teams to ensure that our client service is always the best it can be.
The team also takes care of important day-to-day functions such as ‘facilities management’, ensuring that our offices run smoothly.
HR
With over 130 Partners and employees, there’s a large Human Resources element! Whether it’s People Management, Recruitment, HR Policies, Compliance, Health & Safety, and Benefits. This might typically include Enforcing firm HR policies consistently across all staff; Training all staff on relevant HR policies; Maintaining employee compensation and benefit programs; Upholding compliance with current employment legislation…or anything else you’d expect of a large employer.
Finance
With so many employees and even more clients, the finance function is another essential part of the business. There’s people to pay, suppliers who need invoices settling and clients who need to pay for a broad range of services.
And more…
…from Office Assistants who help with general tasks that contribute to the efficient running of the offices, to someone who makes sure that the buildings are well maintained. There’s a multitude of opportunities and the opportunity to develop your career. For example, we have Legal executives who started as secretaries and Office assistants who are now studying CILEx as their first step towards a legal career.
Even if you don’t currently see an opportunity that interests you we’re always delighted to hear from enthusiastic, talented people looking for their next move, whether legal professionals or those looking for non legal opportunities.
To apply for any of our vacancies, simply send your CV to careers@wilsonbrowne.co.uk
Benefits Package