Reasons to choose Wilson Browne
- Law Society and AVMA Panel approved
- Direct access to your legal team
- No Win No Fee available**
- Free Initial Consultation*
Part of our service is making sure that you know, step-by-step, how to make your claim…
Initially it may seem a daunting task, trying to navigate the maze of jargon and medical terms, in pursuit of seeking answers…we’re here to help.
Everything starts with a phone call. From there we’ll take detailed information about the circumstances and collect as many facts as we can – this could take up to 45 minutes, so you’ll need to find somewhere where you can comfortably talk for a while.
From there, we’ll pass all of the information to one of our experts and they will review it in detail, also discussing it with other members of the specialist team to ensure that we get a really good picture. This helps us assess the chances of a successful outcome – there’s no point embarking on a potentially lengthy and expensive course of action of we don’t think you have a good chance of winning.
Even if we think the odds are not in your favour, that doesn’t stop us representing you – it’s just that you will have to initially fund the case yourself.
Where do you start?
Keep notes and write down the key points.
It can be very hard to remember everything that has happened and everything you were told by doctors months or years down the line. Making a note of appointments, conversations, symptoms and treatment as you go along or as soon as you realise something may have gone wrong can be important.
Talk to your doctor.
It can be very easy to assume that if treatment does not go to plan that is because something has gone wrong. Medicine is not a precise science and no two patients will ever have the same experience. Your doctor may be able to reassure you that everything is as it should be.
Make a formal, written complaint.
If you still feel that something has gone wrong you can make a formal complaint to the doctor’s surgery or hospital.
Write your complaint out and keep a copy so that you have a note later on of what you said. Our Guide to Finding Out More about What Happened provides useful information that will assist.
Doctors surgeries and hospitals have clear procedures for dealing with complaints and will confirm to you the timescale in which they will be able to reply. When you get their reply you can consider whether or not you are still concerned about the treatment you or your loved one has received.