Where do you start?
Keep notes and write down the key points.
It can be very hard to remember everything that has happened and everything you were told by doctors months or years down the line. Making a note of appointments, conversations, symptoms and treatment as you go along or as soon as you realise something may have gone wrong can be important.
Talk to your doctor.
It can be very easy to assume that if treatment does not go to plan that is because something has gone wrong. Medicine is not a precise science and no two patients will ever have the same experience. Your doctor may be able to reassure you that everything is as it should be.
Make a formal, written complaint.
If you still feel that something has gone wrong you can make a formal complaint to the doctor’s surgery or hospital.
Write your complaint out and keep a copy so that you have a note later on of what you said. Our Guide to Finding Out More about What Happened provides useful information that will assist.
Doctors surgeries and hospitals have clear procedures for dealing with complaints and will confirm to you the timescale in which they will be able to reply. When you get their reply you can consider whether or not you are still concerned about the treatment you or your loved one has received.
Call us…today on 0800 088 6004. An initial discussion costs nothing and you’ll be talking to one of the most experienced, specialist teams in the region.