2020. “An unexpected year” – what an understatement!
For everyone, the usual challenges of business and personal life have been dwarfed by the need to respond to the pandemic. For our part, we never closed, we never went away, we were always here providing essential help, advice and support to our clients.
We have seen incredible positivity from our staff, clients, contacts and professional colleagues.
At a time of lockdown, we helped clients by exchanging files in car parks; we provided and witnessed Wills, signed on car bonnets or through windows; we went online as early adopters of video calls. Our solutions have become more sophisticated, but our goal as plain as ever – is to remain All The Help You Need.
We have achieved this, and surpassed our own expectations because of two core ingredients:
(1) Our staff: their dedication, attention to detail and commitment has never wavered; we have fought to retain them, when many cut deep and quick, and are so very proud of them.
(2) You – our clients: simply put, we could not do what we do for our clients and communities without you. Entrusting us with your legal needs (whether a single matter or multiple matters/cases), and your belief in recommending and referring to us, humbles us every day – we never take this for granted.
I am sure we will all wave farewell to 2020 without so much as a second look; at the same time we look forward to 2021 with renewed hope and determination, as we move forward together.